myLoyola offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With myLoyola, you can:
For more information about myLoyola, check out https://www.mychart.com/features.
No, myLoyola is a free service for all patients.
You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the myLoyola mobile app on a mobile device.
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all myLoyola messaging is done while you are securely logged in to our website or mobile app.
You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to myLoyola, in addition to using your username and password. For more information, check out our helpful video on two-step verification.
You might receive email or text notifications that contain links to myLoyola. These notifications allow you to login to myLoyola securely using a link that expires after a short time. Keeping your myLoyola account secure means keeping your phone number and email account secure. If you think that your phone number or email account may be compromised, you can change the phone number or email account on file on the "Personal Information" page in myLoyola.
For further assistance, email us at MyChartSupport@DoNotUse.DoNotUse or call our myLoyola Patient Support Line at 888-584-7888 .
There are several different methods of myLoyola signup that might be used by different departments across your healthcare organization:
If you don't have an activation code, you can request one on the sign-up page. You can also contact us at MyChartSupport@DoNotUse.DoNotUse. After we verify your information, you will receive a new code.
For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at MyChartSupport@DoNotUse.DoNotUse or call our myLoyola Patient Support Line at 888-584-7888 .
With myLoyola, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretation in myLoyola.
You will generally receive a response within 1-3 business days. Note that myLoyola messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.
On the Personal Information page in myLoyola, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.
To make a request to change your legal name, email MyChartSupport@DoNotUse.DoNotUse or call our myLoyola Patient Support Line at 888-584-7888 .
Your myLoyola information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.
Yes, you can. myLoyola proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.
You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in myLoyola.
No, due to the sensitive nature of medical information, each person must have their own myLoyola account.
If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password. You can also contact our myLoyola Patient Support Line at 888-584-7888 to request assistance.
Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn't receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our myLoyola Patient Support Line at 888-584-7888 for quick support.
We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to myLoyola, you will be automatically logged out. We recommend that you log out of myLoyola if you need to leave your computer for even a short period of time.
To have your account re-activated, send an email request to MyChartSupport@DoNotUse.DoNotUse or call our myLoyola Patient Support Line at 888-584-7888 .
If you've been seen at another healthcare organization, you might be able to view information from that medical record right in myLoyola. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:
To view this information, you must link your account. Check out our video tutorial on how to do this.
You can request that we deactivate your account by contacting the myLoyola Patient Support Line at 888-584-7888 .
Email us at MyChartSupport@DoNotUse.DoNotUse or call our myLoyola Patient Support Line at 888-584-7888